Rep Digital Folder

Varsity I.D. GUIDANCE

 Remember a VID is not a sales tool , it’s a Design Tool ! Help educate your customer on what is realistic budget wise prior to the call.  Ask Best Days/ Times to have the call.  The Reps is responsible for all customer communication prior to the call and after the call. The Designer and Design Coordinator only work with the customer directly on the call.  Rep will share the Teams meeting with the customer. BEST PRACTICE only have the decision makers on the call, adding coaches, choreographers etc. only complicate the call!  Custom Lettering should not be requested for this specific garment prior to the call. Logos and previous style codes should be attached to the request in Sales Force on the VID request.

During the Call

 The Reps’ main job during the call is to listen to the call and help clarify for the design team things that only the customer and reps may know, like explaining what a team’s level is or any gym specifics.  Reps can also help by helping with verbiage about what they are seeing trending in the market or the styles that they know they gym likes. You know your customer best and need to help make sure this design reflects the image and brand of the gym.  BEST PRACTICE – Meeting the customer in person for the call so you have fabric swatches etc. is best if travel allows.

After the Call

 The Designer and Coordinator will cost and code the garments and then the design is loaded into Feasibility to make sure all departments are good with the garments for mass production. This set can take anywhere from 1 day to a week or more depending on how many garments and how intricate the garments are.  When it passes Feasibility, it will be loaded into SF and email will be auto generated to the email address the Rep provided with Visual. BEST PRACTICE – We suggest always putting the Reps email and not the customers so that the Rep can look at the sketches and head off any issues you see prior to giving the visual to the customer.  There is an approve button on the Varsity ID record in Salesforce. After the sales rep clicks Approved and loads the signed sketch in Notes and Attachments, the coordinator will request all lettering, initiate setup and place the PT order.  IF A REVISION IS NEEDED on the Sketch- Click Revision Requested and list out all changes that are needed. Make sure to inform your customer that any revisions at any point will affect the production timeline.  Reps should add the PT to their tracking spreadsheet and track the PT. BEST PRACTICE – We suggest having all PTs sent to you so that you can head off any issues prior to the customer seeing the PT.

Once the PT is Received

 If the PT is approved, have the customer sign the PT approval paperwork included with the garments. Upload the signed approval forms to the Varsity ID record in Salesforce and chatter the Design Coordinator.

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