Rep Digital Folder

RETURNS GUIDANCE

Follow this guidance to assist the Returns Department in processing requests as quickly and accurately as possible.

BEFORE PROCESSING the RETURN, IDENTIFY the ISSUE:  If the issue is due to a Plant Error or Quality Issue , start with STEP 1 (photo is required )  For all other return types , including Rep Error , start at STEP 2 (photos are not necessary) STEP 1. EMAIL PHOTO(s)  Email photo(s) to ReturnsPictures@varsity.com

 Utilize the new, turn-key Returns Pictures Email Template to ensure all needed info is included. [If you are unable to use the template, copy/paste the content into your own email]  The Order # + Voucher # + Plant must be included in the subject line of your email.  Please do not include “live” images.  Do not forward customer correspondence to this inbox & do not copy the customer on the email.  DO NOT SEND QUESTIONS TO THIS INBOX; THEY WILL NOT BE ANSWERED:  Remake-Specific Questions : Use the comment section of the Header Screen in OMS/Returns.  General remake questions: Communicate with your SSR. STEP 2: ENTER the RETURN in OMS | RETURN, REMAKE, EVALUATION, OTHER RETURN HEADER:  If the issue is due to a Plant Error:  Return Type: Select HMR  Reason Code: Select Evaluation RETURN COMMENTS: Information provided in the COMMENTS section of the Return Header can help expedite your RETURN. Keep comments factual, specific, and detailed.  If sending image: Indicate Digital Pic emailed for Evaluation and include the Date/Time/Time Zone (10:30 am EST) as well as brief description. This helps the Returns team locate your image(s) quickly.  Style/Detail Changes: State the Original AND New style code & Indicate Updated on Voucher.  Adding a Voucher: Since you can’t add vouchers in OMS Returns, include all details that would appear in the OMS style screen (e.g. style code, colors, braid type & size, size, word, placement, etc.)  Placement Notes: Do not reference catalog “page/pic” for placement. Instead, utilize position and arrangement.  Questions: Ask it in the comments. STEP 3: FOLLOW-UP  If you submit a remake, follow up to confirm it’s processed.  Remakes not requiring evaluation should be processed within 3 days.  Remakes requiring Evaluation and/or Plant Communication will take longer. Please reference notes in the Header Screen from the returns evaluator to determine that it is in process.

MKST10625