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SUBMITTING A RUSH REQUEST IN SALESFORCE (cont.)

10. Scroll back down to the ‘Request Form Items’ section and review the accuracy of your information. If edits are needed, click ‘Edit All’. If correct, click ‘Submit’.

11. After clicking “Submit”, you will see a checkmark next to “Change Request” and the case owner will change from you to an internal team member. If your order is not entered yet, it will route to the Order Processing Queue. If it has been entered it will roue to your SSR.

12. At this point, the internal team will begin working the case. You may see your status change to On Hold or Pending Reply. Once the change has been confirmed with production, the internal team will close the case as Approved, Approved with Exceptions, or Denied. They will also provide comments if necessary. Once closed, you will receive an email notification and a link to view the case details.

13. You can monitor the status of your case in your Cases List Views or by searching for your order number. To voice your Case List View, click on the + sign across the top of your home page.

14. Them click into the ‘Cases’ link